Returns & Exchanges
We know that for some navigating the wild world of online shopping can feel like trying to herd cats! But fear not, brave shopper, for we're here to make sure your journey with your shiny new Moral product is as smooth as a buttered slide. If by some cosmic twist you find yourself less than thrilled with your purchase—be it the size, the style, the material, or simply because your cat gave it the stink eye—fear not! Our returns policy is as forgiving as a grandmother's heart. Just follow the breadcrumbs (or rather, the instructions below) and we'll have you sorted faster than you can say "refund please!"
UK RETURNS & EXCHANGES
We've totally got your back if you need to make a return from the UK. Within 30 days of your package touchdown just pack it back in the box and fire up our magical returns app here, brought to you by the wizards over at Sorted.
Once your purchase finds its way home, we'll do the refund hokey-pokey with your original payment method or swap it out faster than a Formula 1 pit stop. We aim to work our refund magic within 14 days, but hey, even wizards need a coffee break during rush hour. Once the deed is done, we'll shoot you an email high-five for good measure.
Now, if you're itching for a swap, it might just be quicker to dive back into our treasure trove of goodies and snag a fresh pair. Our stock moves faster than a hot potato at a picnic, so until your old order taps out and returns to base, we can't unleash the exchange hounds.
Here's the dreaded legal mumbo-jumbo! Your returned goodies need to be as pristine as a freshly washed unicorn, complete with all the bells and whistles—er, tags and packaging. If we detect wear and tear, unfortunately the item(s) will be returned to the purchaser, and no refund will be issued.
If you've received an item that's gone rogue or has a little hiccup, shoot us an email at hello@moralbags.co.uk, and we'll swoop in to save the day. If we're the culprits behind the mix-up, think of us as your personal air mail service—returns postage covered, along with a speedy delivery of the correct item back to you.
PROMOTIONAL GIFTS
If your order came with a side of promotional pizzazz and you decide to bid adieu to the main dish, we kindly ask that you toss the freebie back into the mix. If the extra treat decides to play hooky and stay behind, then the cost of that sweet gift will be deducted from your refund. However, if you're just here to swap out your original item, no need to worry about returning that little extra slice of joy.
EU & INTERNATIONAL RETURNS & EXCHANGES
Alas, our global hug delivery service is still a work in progress! For our pals in the EU and beyond, we regret to inform you that we haven't quite figured out the logistics for free returns just yet.
We still accept returns and exchanges within 30 days from the day your order is delivered. Just contact customer services at hello@moralbags.co.uk for a Return Authorisation (RA) number. Postage costs to return the items to our UK warehouse are at the customer's expense.
Once your purchase finds its way home, we'll do the refund hokey-pokey with your original payment method or swap it out faster than a Formula 1 pit stop. We aim to work our refund magic within 14 days, but hey, even wizards need a coffee break during rush hour. Once the deed is done, we'll shoot you an email high-five for good measure.
Now, if you're itching for a swap, it might just be quicker to dive back into our treasure trove of goodies and snag a fresh pair. Our stock moves faster than a hot potato at a picnic, so until your old order taps out and returns to base, we can't unleash the exchange hounds.
Here's the dreaded legal mumbo-jumbo! Your returned goodies need to be as pristine as a freshly washed unicorn, complete with all the bells and whistles—er, tags and packaging. If we detect wear and tear, unfortunately the item(s) will be returned to the purchaser, and no refund will be issued.
If you’ve received an item that doesn't match what you ordered or you have a fault then please shoot us an e-mail to hello@moralbags.co.uk and we'll get on it. If we're the culprits behind the mix-up, consider us your personal delivery service—returns postage covered, as well as for the correct item back to you.
PROMOTIONAL GIFTS
If your order came with a side of promotional pizzazz and you decide to bid adieu to the main dish, we kindly ask that you toss the freebie back into the mix. If the extra treat decides to play hooky and stays behind, then the cost of that sweet gift will be deducted from your refund. But fret not, if you're just here to swap out your original item, you can keep that little extra slice of joy without a care in the world.
