Returns & Exchanges

Hassle-Free Online Shopping and Returns

At Moral, we aim to make your online shopping experience as smooth and straightforward as possible. We want you to enjoy your new purchase with confidence and ease.

If, for any reason, your order doesn’t meet your expectations—whether it’s the size, style, material, or any other concern—our flexible returns policy is here to help. Follow the simple steps below, and we’ll ensure your return or exchange is handled quickly and efficiently.

Your satisfaction is our top priority, and we’re committed to making things right.

UK Returns & Exchanges

We’re here to make your UK returns and exchanges as straightforward as possible. If you need to send something back, you have 30 days from the date of delivery to do so. Simply repack the item in its original packaging and use our returns platform powered by ZigZag to get started.

Once your return reaches us, we’ll process your refund to the original payment method or arrange an exchange promptly. Refunds are typically completed within 14 days of receiving your return. You’ll receive an email confirmation once everything is finalized.

Exchanges

If you’re looking to exchange an item, the fastest way is to place a new order for the desired product while returning the original. As our stock can sell out quickly, this ensures you secure the item you want.

Return Conditions

Items must be returned in their original, unworn condition with all tags and packaging intact. Unfortunately, we cannot process refunds or exchanges for items that show signs of use or damage. These will be returned to the purchaser.

Faulty or Incorrect Items

If your item is faulty or you’ve received the wrong product, please contact us at hello@moralbags.co.uk. We’ll cover the return shipping and quickly send out the correct item or issue a refund.

Promotional Gifts

If your order included a promotional gift, we kindly request that it be returned along with the original item if you’re seeking a refund. If the gift is not returned, its value will be deducted from your refund. However, if you’re exchanging the original item, you can keep the gift.

If you have any questions or need assistance, don’t hesitate to reach out. We’re here to help!

EU & International Returns & Exchanges

While we’re working on a seamless global returns process, we currently cannot offer free returns for our customers outside the UK. However, we’re happy to accept returns and exchanges within 30 days of your order’s delivery.

How to Return an Item

Contact our customer service team at hello@moralbags.co.uk to request a Return Authorisation (RA) number.
Send your items to our UK warehouse at your expense.

Refunds and Exchanges

Once your return is received and inspected, we’ll process a refund to your original payment method or arrange an exchange. Refunds are typically completed within 14 days, and we’ll send you a confirmation email once everything is finalized.

For exchanges, the fastest option is to place a new order for the desired item while returning the original. This ensures you don’t miss out, as our stock moves quickly.

Return Conditions

All items must be returned in their original condition, with tags and packaging intact. If items show signs of wear or damage, they will be returned to the purchaser, and no refund will be issued.

Faulty or Incorrect Items

If your order includes a faulty item or you’ve received the wrong product, please email us at hello@moralbags.co.uk. In these cases, we’ll cover the return shipping and promptly send you the correct item or issue a refund.

We’re committed to ensuring your satisfaction, so don’t hesitate to reach out with any questions or concerns!